LI, Zongze. Enhancing Small Business Customer Engagement through Sentiment Analysis and Predictive Modeling. Journal of Computer, Signal, and System Research, [S. l.], v. 2, n. 6, p. 121–128, 2025. DOI: 10.71222/s31adn33. Disponível em: https://www.gbspress.com/index.php/JCSSR/article/view/510. Acesso em: 30 jan. 2026.