Digital Transformation Strategy and Platform Capability Building: Evidence from the Healthcare and Financial Industries
DOI:
https://doi.org/10.71222/dfr5xw46Keywords:
digital transformation, platform capability, healthcare, financial services, ecosystem integration, governanceAbstract
Successful digital transformation is a strategic imperative across all industries and hasreshapedhow organizations create value, govern data, and engage with ecosystems. This paper provides a comprehensive review of digital transformation strategies and platform capability building in the healthcare and financial sectors. By analyzing drivers, challenges, and emerging technologies, the study highlights the critical role of platform architecture, governance, and ecosystem integration in enabling sustainable innovation. Comparative analysis reveals key commonalities, such as the centrality of trust and regulatory compliance, as well as distinctions, including the public-interest-driven nature of healthcare versus the market-oriented dynamics of finance. The findings offer theoretical insights into dynamic capabilities and ecosystem orchestration, as well as practical guidance for managers and policymakers seeking to align strategy, capability, and governance in digital transformation initiatives. Future research directions emphasize quantitative modeling, longitudinal studies, and cross-sector policy analysis to deepen understanding of digital maturity and platform evolution.
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