Balance Model of Resource Management and Customer Service Availability in Cloud Computing Platform

Authors

  • Jiaying Huang EC2 Core Platform, Amazon.com Services LLC, Seattle, WA, 98121, United States Author

DOI:

https://doi.org/10.71222/xbgm8616

Keywords:

cloud computing, resource management, service availability

Abstract

In response to the real-time requirements of resource allocation and service availability dynamic balance in cloud service scheduling, this paper constructs an integrated Markov Decision Process (MDP) scheduling optimization model, comprehensively analyzes the impact of scheduling delay, load balancing efficiency, and virtual machine migration cost on service quality (SLA completion rate and average response time). At the same time, the XGBoost algorithm is used to further mine previous business data and improve the accuracy of business service availability prediction. The model was tested on scheduling and monitoring data for the fourth quarter of operation on a large public cloud platform. The results showed that within a 95% confidence interval, the prediction accuracy reached 93.7% and the resource utilization rate increased by 17.4%. The performance of this scheduling method was evaluated and validated in high concurrency scenarios, and it was found that it can effectively improve the system's availability and scheduling efficiency. This study provides theoretical and engineering practical basis for implementing an intelligent resource scheduling mechanism based on learning and modeling integration.

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Published

28 July 2025

Issue

Section

Article

How to Cite

Huang, J. (2025). Balance Model of Resource Management and Customer Service Availability in Cloud Computing Platform. Economics and Management Innovation, 2(4), 39-45. https://doi.org/10.71222/xbgm8616