Inequality Research on Digital Navigation LTSS Support Services
DOI:
https://doi.org/10.71222/fcygp768Keywords:
digital navigation, LTSS, inequality, accessibility, health disparities, digital literacy, equityAbstract
This research article examines the inequalities prevalent in accessing and utilizing Digital Navigation Long-Term Services and Supports (LTSS). While digital navigation tools promise to enhance the accessibility and efficiency of LTSS, disparities persist across various demographic groups, potentially exacerbating existing health and social inequities. Our study investigates these inequalities by analyzing data related to digital literacy, access to technology, awareness of digital navigation tools, and experiences with LTSS support services. We employ a mixed-methods approach, combining quantitative analysis of survey data with qualitative interviews to gain a comprehensive understanding of the barriers and facilitators influencing equitable access. Key findings highlight the significant impact of socioeconomic status, geographic location, and cultural background on digital navigation tool adoption and utilization. These findings are crucial for informing policy interventions and designing targeted strategies to bridge the digital divide in LTSS, ultimately promoting equitable access to support services for all individuals in need. We emphasize the importance of culturally tailored digital literacy programs and user-centered design approaches to ensure that digital navigation tools effectively address the needs of diverse populations.References
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Copyright (c) 2026 Jingyi (Jesy) Zhang (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
